Purchasing Policy

1. General provisions.

1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the e-shop.

1.2. The Seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements established by law. The Buyer is informed on the e-shop website. When the Buyer makes purchases in the e-shop, the Rules in force at the time of placing the order apply.

1.3. The following persons have the right to buy in the e-shop:

1.3.1. capable natural persons, i.e. persons who have reached the age of majority, whose legal capacity is not restricted by court order;

1.3.2. minors from 14 to 18 years of age, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;

1.3.3. legal entities;

1.3.4. authorized representatives of all the above-mentioned persons.

1.4. The Seller, by approving the Rules, also guarantees that, in accordance with clause 1.3. of the Rules, the Buyer has the right to purchase goods in the e-shop.

1.5. The Agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created a shopping cart in the e-shop, specified a delivery address, selected a payment method and familiarized himself with the Seller's rules, clicks the "Confirm order" button (see clause 5 "Ordering goods, prices, payment procedure, terms").

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2. Protection of personal data.

2.1. The Buyer can order goods in the e-shop:

2.1.1. by registering in this e-shop - by entering the data requested during registration;

2.1.2. without registering in this e-shop.

2.2. When ordering goods in the manner provided for in clause 2.1 of the rules, the Buyer must indicate in the relevant information fields provided by the Seller the Buyer's personal data necessary for the proper execution of the goods order: name, surname, delivery address, telephone number and e-mail address.

2.3. By approving these rules, the Buyer agrees that the Buyer's personal data provided in clause 2.2 will be processed in the e-shop for the sale of goods and services, for the purposes of analyzing the Seller's activities and for direct marketing.

2.4. By agreeing that the Buyer's personal data will be processed for the purpose of selling goods and services in the Seller's e-shop, the Buyer also agrees that information messages necessary for the execution of the goods order will be sent to the e-mail address and telephone number specified by the Buyer.

2.5. When registering in the e-shop and ordering goods, the Buyer undertakes to keep the login data safe and not to disclose it to anyone.

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3. Buyer's rights and obligations.

3.1. The Buyer has the right to purchase goods in the e-store in accordance with the procedure established in these Rules and other sections of this e-store information.

3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the e-store by notifying the Seller in writing (by e-mail, indicating the desired return of the goods and its order number) no later than within 14 (fourteen) business days from the date of delivery of the item, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene products - bedding -; see information on the website of the Public Institution "Vartotojų centras" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of return and exchange of non-food products" paragraph 18.).

3.3. Rules 3.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or have not substantially changed their appearance, and have not been used.

3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.

3.5. If the data provided in the Buyer's registration form changes, the Buyer must immediately update them.

3.6. The Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately inform the Seller about this by the means of communication specified in the "Contacts" section.

3.7. By using the e-shop, the Buyer agrees to these Rules of Purchase and Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

 

4. Rights and obligations of the Seller.

4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the e-shop.

4.2. If the Buyer attempts to undermine the stability and security of the Seller's e-shop or violates its obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's ability to use the e-shop or, in exceptional cases, cancel the Buyer's registration.

4.3. The Seller undertakes to respect the Buyer's right to privacy to the Buyer's personal information specified in the e-shop registration form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering goods, prices, payment procedure, terms.

5.1. In the e-store, the Buyer can make purchases 24 hours a day, 7 days a week.

5.2. The Agreement comes into force from the moment the Buyer clicks the "Confirm order" button, and upon receiving the order, the Seller confirms it by sending a confirmation letter to the Buyer's specified e-mail address.

5.3. The prices of goods in the e-store and in the formed order are indicated in euros, including VAT.

5.4. The Buyer pays for the goods in one of the following ways:

5.4.1. Payment can be made using the electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Payments are possible in euros. Payments are processed using the MakeCommerce.lt payment platform.

5.4.2. Payment by bank transfer is an advance payment when the Buyer, having printed the order and gone to the nearest bank branch, transfers money to the e-store's bank account.

5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term for the goods begins.

 

6. Delivery of goods.

6.1. The Buyer, having chosen the goods delivery service when ordering, undertakes to indicate the exact place of delivery of the goods.

6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer does not have the right to make claims to the Seller regarding the delivery of the goods to an inappropriate entity.

6.3. The Goods are delivered by the Seller or a representative (courier) authorized by the Seller.

6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods.

6.5. In all cases, the Seller is exempted from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.

6.6. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in a crumpled or otherwise damaged package, if the shipment contains unordered goods or an incorrect quantity of goods, or an incomplete set of goods.

6.7. In all cases, the Buyer, having noticed damage to the packaging during delivery, must indicate comments in the delivery document provided by the courier or draw up a separate act regarding these violations. The Buyer must do this in the presence of the courier. Failure to perform such actions releases the Seller from liability to the Buyer for damage to the goods related to damage to the packaging, which the Buyer did not mark on the courier's delivery document.

 

7. Quality of goods, guarantees.

7.1. The data of each product sold in the e-store are generally indicated in the product description for each product.

7.2. The Seller is not responsible for the fact that the color, shape or other parameters of the products in the e-store may not correspond to the actual size, shape and color of the products due to the characteristics of the display used by the Buyer.

7.3. The Seller provides a quality guarantee valid for a certain period of time for certain types of products, the specific term and other conditions of which are indicated in the descriptions of such products.

7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legal acts shall apply.

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8. Return and exchange of goods.

8.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Rules for Return and Exchange of Goods approved by the Order of the Minister of Economy of the Republic of Lithuania of June 29, 2001 No. 217 “On Approval of the Rules for Return and Exchange of Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding items; see the information on the website of the Public Institution “Vartotojų centras” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Return and Exchange of Non-Food Products” item 18.). In all cases, money for returned goods is transferred only to the payer’s bank account.

8.2. In order to return the goods(s) in accordance with clause 8.1 of the Rules point, the Buyer may do so within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section, indicating the name of the returned goods, order number and reasons for the return.

8.3. When returning the goods, the Buyer must comply with the following conditions:

8.3.1. the returned goods must be in the original neat packaging;

8.3.2. the goods must not be damaged by the Buyer;

8.3.3. the goods must be unused, not having lost their commercial appearance (undamaged labels, untorn protective films, etc.) (this point does not apply in the case of returning a poor-quality product);

8.3.4. the returned goods must be in the same configuration as the Buyer received it;

8.3.5. when returning the goods, it is necessary to provide a document of their acquisition.

8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in Article 8.3.

8.5. When returning the wrong goods and/or goods of poor quality, the Seller undertakes to take back such goods and replace them with similar suitable goods.

8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer, excluding the cost of delivery.

 

9. Liability of the Buyer and the Seller.

9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the consequences arising from this and acquires the right to claim compensation for direct losses incurred by the Buyer.

9.2. The Buyer is responsible for actions taken while using this e-shop.

9.3. The registered Buyer is responsible for the transfer of his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the Buyer's login data, the Seller considers this person to be the Buyer. 9.4. The Seller is exempted from any liability in cases where losses arise due to the fact that the Buyer, disregarding the Seller's recommendations and the Buyer's obligations, did not familiarize himself with these Rules, although he was given such an opportunity.

9.5. If the Seller's e-shop contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.

9.6. In the event of damage, the guilty Party shall compensate the other Party for direct losses.

 

10. Marketing and information.

10.1. The Seller may initiate various promotions in the e-store at its own discretion.

10.2. The Seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the terms and procedure of the promotions is valid only in the future, i.e. from the moment of their execution.

10.3. The Seller sends all notifications by the means of communication specified in the Buyer's registration form.

10.4. The Buyer sends all notifications and questions to the Seller's e-store. phone numbers and e-mail addresses specified in the "Contacts" section.

10.5. The Seller is not responsible if the Buyer does not receive the sent information or confirmation messages due to disruptions in the Internet connection, e-mail service provider networks.

 

11. Final provisions.

11.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising from the implementation of these Rules shall be resolved by negotiation. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

 

12. Delivery of goods to DPD, LP Express and Omnivos Pickup parcel lockers The goods are delivered to the selected terminal within 2-30 days after payment for the order. Due to the increased number of orders, there may be insufficient space in the parcel terminals. When collecting the goods, we kindly ask you to do so as soon as possible in order to free up space for another shipment. An SMS message is sent to notify you that the shipment has been delivered to the selected location: the shipment number, door code and the address and working hours of the Pickup parcel point or terminal are indicated.

 

13. Delivery of goods to the home The goods are delivered to the home within 2-30 days after payment for the order.

Electronic banking payments are accepted