Refund Policy

Return and exchange of goods.

8.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Rules for Return and Exchange of Goods approved by the Order of the Minister of Economy of the Republic of Lithuania of June 29, 2001 No. 217 “On Approval of the Rules for Return and Exchange of Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding items; see the information on the website of the Public Institution “Vartotojų centras” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Return and Exchange of Non-Food Products” item 18.). In all cases, money for returned goods is transferred only to the payer’s bank account.

8.2. In order to return the goods(s) in accordance with clause 8.1 of the Rules point, the Buyer may do so within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section, indicating the name of the returned goods, order number and reasons for the return.

8.3. When returning the goods, the Buyer must comply with the following conditions:

8.3.1. the returned goods must be in the original neat packaging;

8.3.2. the goods must not be damaged by the Buyer;

8.3.3. the goods must be unused, not having lost their commercial appearance (undamaged labels, untorn protective films, etc.) (this point does not apply in the case of returning a poor-quality product);

8.3.4. the returned goods must be in the same configuration as the Buyer received it;8.3.5. when returning the goods, it is necessary to provide a document of its acquisition.

8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in Article 8.3.

8.5. When returning the wrong goods and/or goods of poor quality, the Seller undertakes to take back such goods and replace them with similar suitable goods.

8.6. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.